01
B2B Customer Reach
Present suitable products to companies and organisations buying for workplace and operational use.
Supplier Partnership Programme
Grow Your Brand with Pacwise
Introduce your products to Malaysian business customers through a structured 90-day pilot programme created for new and emerging brands.
Start with selected products, test actual market demand and choose a supplier drop-ship or consignment model before expanding the inventory commitment.
90
Structured 90-day pilot
10
Maximum 5–10 approved SKUs
B2B
Malaysian business customer focus
24K+
Growing SME customer network
A Structured B2B Sales Channel
Why Partner with Pacwise?
Pacific Wise Sdn Bhd is a Malaysia-based digital B2B e-commerce distribution platform serving companies, offices, factories, schools, hotels, restaurants, F&B businesses and other organisations.
Pacwise combines online product listings, product-content resources, digital marketing, customer service, warehousing, order processing and delivery capabilities to help suitable suppliers reach business customers.
02
Digital Product Setup
Approved products receive structured category mapping, pricing setup and basic SEO product content.
03
Lower Initial Risk
Test selected products before either party commits to a wider catalogue or larger inventory arrangement.
04
Measurable Review
Product and supplier performance are reviewed using sales, service, stock and customer-response indicators.
Programme at a Glance
The pilot tests a focused product range under clear commercial and operational terms.
90 Days
Standard pilot period
5–10
Selected and approved SKUs
RM1,500
One-time onboarding and launch fee
RM500
Monthly marketing support for three months
20%
Drop-ship commission on net sales
25%–30%
Consignment commission on net sales
Important:
submitting an application does not guarantee approval,
listing or sales. Final participation is subject to product,
commercial and documentation review.
Focus Before Expansion
Why We Do Not List an Entire Catalogue Immediately
Every new listing requires product data preparation, category mapping, descriptions, SEO content, product images, pricing configuration, inventory setup, testing, marketing, customer service and fulfilment planning.
Starting with 5–10 selected SKUs allows Pacwise and the supplier to focus resources on products with the strongest B2B potential.
✓ Test actual customer demand
✓ Review pricing and commercial margin
✓ Measure fulfilment performance
✓ Reduce slow-moving stock risk
✓ Improve content before expansion
✓ Make better inventory decisions
Choose the Appropriate Pilot Model
The final model depends on the product, inventory, fulfilment capability, storage requirements and commercial agreement.
Supplier Drop-ship
20%
Standard commission on net sales
Supplier responsibilities
- ✓ Own and store the inventory
- ✓ Maintain accurate stock information
- ✓ Pack and dispatch confirmed orders
- ✓ Meet the agreed fulfilment service level
- ✓ Handle delivery errors and defects
- ✓ Arrange replacements where required
Pacwise responsibilities
- ✓ Provide the online platform
- ✓ Prepare approved product listings
- ✓ Generate customer traffic
- ✓ Process customer orders
- ✓ Handle online customer communication
Consignment Stock
25%–30%
Standard commission on net sales
- ✓ Supplier places agreed inventory with Pacwise
- ✓ Pacwise does not purchase inventory upfront
- ✓ Stock remains supplier-owned until sold
- ✓ Pacwise stores and fulfils customer orders
- ✓ Unsold stock must be returnable or exchangeable
- ✓ Supplier supports stock rotation
- ✓ Supplier replaces defective products
- ✓ Transport responsibilities are agreed in advance
The final percentage depends on product category, storage space, product size and weight, handling, packing, delivery arrangements, return risk, expiry risk and customer-service workload.
Apply for Consignment
Final settlement definitions, delivery costs, refunds,
discounts, taxes, deductions and payment terms will be stated
in the final commercial agreement.
RM1,500 Onboarding and Launch Fee
The fee covers commercial preparation and launch work for up to 10 approved SKUs.
- ✓ Commercial and product suitability review
- ✓ Product setup for up to 10 approved SKUs
- ✓ Product category mapping
- ✓ Basic SEO product content
- ✓ Pricing configuration
- ✓ Inventory configuration
- ✓ Basic brand introduction
- ✓ Pilot launch coordination
The onboarding fee covers preparation and launch work.
It does not guarantee sales.
RM500 Per Month for Three Months
Total initial supplier-funded marketing support: RM1,500.
- ✓ Product-content preparation
- ✓ Category exposure
- ✓ Featured-product placement
- ✓ Sampling
- ✓ Promotional campaigns
- ✓ Customer vouchers
- ✓ WhatsApp and email campaigns
- ✓ Social-media or digital advertising
Services That May Be Quoted Separately
Product photography
Advanced image design
Detailed product-content creation
Banner design
Brand landing pages
System integration
Paid advertising
Additional SKUs
Supplier Contribution
What the Supplier Must Provide
Complete and accurate product information helps Pacwise review, prepare and launch the approved range more efficiently.
Complete product specifications
Clear product images
Product catalogue
Wholesale price list
Free samples where applicable
Demonstration units where applicable
Brand assets
Product certificates
Sales materials
Prompt price and stock updates
Promotional support when agreed
Inventory and Commercial Responsibilities
Responsibilities are confirmed before launch to protect the customer, the supplier and Pacwise throughout the pilot.
Unsold Inventory
Consignment stock must be returnable or exchangeable according to the agreed stock-review schedule.
Defective Products
Defective, damaged, leaking, incorrectly packed or incorrectly labelled products must be replaced or credited by the supplier.
Price Protection
If the wholesale price is reduced, Pacwise may require a credit note or price adjustment for affected inventory.
Stock Rotation
The supplier must support replacement or exchange of slow-moving, ageing or short-expiry stock.
Compliance and Recall
Product legality, safety, labels, certification, claims, recalls and relevant removal costs remain the supplier’s responsibility.
Transport Costs
Inbound, replacement, rejected-stock and return transport responsibilities must be agreed before the pilot begins.
Food and Beverage Suppliers
Additional Food Product Requirements
New food brands will normally begin through supplier drop-ship or consignment rather than a direct inventory purchase because expiry dates, storage conditions and compliance risks require tighter control.
Required product information
- ✓ Full ingredient information
- ✓ Allergen information
- ✓ Manufacturing-date information
- ✓ Expiry-date information
- ✓ Shelf-life information
- ✓ Minimum remaining shelf life
- ✓ Storage instructions
- ✓ Handling instructions
- ✓ Product barcode
- ✓ Unit dimensions
- ✓ Carton dimensions
- ✓ Carton packing quantity
- ✓ Relevant product certificates
- ✓ Halal documents where claimed
- ✓ Import documents where applicable
Supplier commitments
- Replace or accept the return of short-expiry products
- Replace products with damaged packaging
- Handle product recalls and safety issues
- Take responsibility for inaccurate labels or product claims
- Accept agreed return or exchange of unsold stock
- Support expiry-based stock rotation
Who Should Apply?
Manufacturers
Brand owners
Authorised distributors
Importers
Product principals
Business product suppliers
Suitable product categories
- ✓ Office stationery
- ✓ Paper and filing
- ✓ Pantry food and beverages
- ✓ Tissue and washroom
- ✓ Cleaning and janitorial
- ✓ Disposable and F&B supplies
- ✓ Workplace safety and maintenance
- ✓ Other useful business products
Products That May Not Be Accepted
- × Products with incomplete specifications
- × Products with unclear origin
- × Products without proper certification
- × Products with insufficient commercial margin
- × Products with uncompetitive wholesale pricing
- × Duplicate products without stronger value
- × Products requiring excessive upfront inventory
- × Food products without expiry information
- × Products with unstable stock availability
- × Suppliers with unreliable fulfilment
- × Products unsuitable for Pacwise’s B2B customers
Submitting an application does not guarantee approval, listing or sales. Pacwise may approve only selected SKUs from a supplier’s full catalogue.
How the 90-Day Pilot Works
A structured review process helps both parties confirm product suitability before expanding the partnership.
1
Apply
Submit company, brand and product information.
2
Commercial Review
Pacwise reviews products, pricing, margin, documentation, demand and fulfilment capability.
3
Select Products
Pacwise and the supplier select 5–10 suitable SKUs.
4
Confirm Pilot Terms
Confirm fees, model, commission, delivery, returns and supplier responsibilities.
5
Setup and Launch
Approved products are prepared and launched on Pacwise.
6
90-Day Review
Pacwise decides whether to expand, continue, revise or discontinue the range.
What Pacwise Reviews After 90 Days
Sales revenue
Gross margin
Sales consistency
Repeat purchases
Customer feedback
Complaint rate
Return rate
Defect rate
Stock availability
Fulfilment speed
Wholesale price competitiveness
Supplier response time
Supplier service quality
Problem-resolution capability
Successful Pilot
What Strong Performance Can Lead To
- ✓ More listed SKUs
- ✓ Regular purchasing
- ✓ Larger inventory arrangements
- ✓ Supplier-funded promotional campaigns
- ✓ Dedicated brand landing pages
- ✓ Preferred supplier status
- ✓ Long-term strategic supplier cooperation
Supplier Application
Apply for the Pacwise 90-Day New Brand Pilot
Prepare your company profile, product catalogue, wholesale price list and relevant product documents before submitting the application.
Company and brand profile
Product catalogue
Wholesale price list
Product certificates
Submission does not guarantee approval, listing or sales. Suitable suppliers will be contacted for further discussion.
Frequently Asked Questions
Is every supplier application accepted?
No. Pacwise reviews the supplier, proposed products, pricing, documentation, market suitability and fulfilment capability before deciding whether to approve a pilot.
Can a supplier list its entire catalogue?
Not during the initial pilot. Pacwise normally selects a maximum of 5–10 suitable SKUs so both parties can test demand and operational performance.
Does the RM1,500 onboarding fee guarantee sales?
No. The onboarding fee covers product review, setup, basic content, configuration and launch coordination. It does not guarantee orders, sales revenue or continued listing.
Will Pacwise purchase the supplier’s inventory?
Not normally during the pilot. Products generally begin through supplier drop-ship or consignment. A regular purchasing arrangement may be considered after successful performance.
What is the difference between drop-ship and consignment?
Under drop-ship, the supplier stores and dispatches the inventory. Under consignment, agreed stock is placed with Pacwise, remains supplier-owned until sold, and is stored and fulfilled by Pacwise.
Who handles customer delivery?
For drop-ship orders, the supplier normally packs and dispatches according to the agreed service level. For consignment orders, Pacwise normally stores and fulfils the stock.
What happens to unsold consignment stock?
Unsold or slow-moving consignment stock must be returnable or exchangeable according to the agreed stock-review and rotation schedule.
What happens after the 90-day pilot?
Pacwise reviews sales, margin, repeat purchases, complaints, returns, stock availability, fulfilment and supplier service before deciding whether to expand, continue, revise or discontinue the range.
Are fees and commission rates the same for every category?
The standard pilot structure applies as a starting point. Final fees and commission may vary according to category, storage, handling, delivery, expiry, return and customer-service requirements.
What additional documents are required for food products?
Food suppliers must provide ingredient, allergen, manufacturing, expiry, shelf-life, storage, packing, barcode and certificate information. Halal and import documents are required where applicable or claimed.
Who is responsible for defective products?
The supplier must replace or credit defective, damaged, leaking, incorrectly packed or incorrectly labelled products according to the agreed terms.
Can successful products move to regular purchasing?
Yes. Strong products may progress to more listed SKUs, regular purchasing, larger inventory arrangements, campaigns, brand pages or preferred supplier status.
Contact the Pacwise Supplier Team
- Company
- Pacific Wise Sdn Bhd
- 012-396 6919
- [email protected]
- Business hours
- Monday–Friday, 8:30 AM–6:00 PM
- Address
-
No. 20, Jalan BK 1/19,
Bandar Kinrara Industrial Park,
47180 Puchong,
Selangor, Malaysia.
Have a Product to Propose?
Send your company, brand, product category, proposed SKU count and preferred commercial model to our Supplier Team.
Ready to Test Your Brand with Pacwise?
Start with a focused range, test actual B2B demand and build a stronger long-term distribution relationship based on real performance.
