7-Day No-Reason Return Policy
New to Pacific Wise? Begin with a small order of A4 paper, filing supplies, stationery, pantry products or cleaning essentials. Experience our products, delivery and customer support before placing larger or recurring orders.
Once you are satisfied, you can reorder quickly through our Fast Reorder Essentials pages or request a quotation for qualifying bulk purchases.
Eligible products may be submitted for return within 7 calendar days after delivery when they remain unused, unopened, complete, in their original packaging and suitable for resale. Every return request is subject to approval and product inspection.
Start With a Small Office Supply Order
Choose a regular workplace category, place an initial order and experience Pacific Wise before committing to a larger purchase.
Simple Return Conditions
For a change-of-mind return, keep the product unopened and unused while your request is being reviewed.
A Return May Be Accepted When
- The request is made within seven calendar days after delivery
- The product has not been opened, used, tested or installed
- The original packaging is complete and undamaged
- All accessories and complimentary items are included
- The product remains in good, resalable condition
- Pacific Wise approves the return after review
A Return Cannot Be Accepted When
- The product, box or protective seal has been opened
- The item has been used, tested, installed or altered
- The packaging is torn, damaged, written on or missing
- Parts, accessories or complimentary items are incomplete
- The product is no longer suitable for resale
- The item is marked as sale, clearance, special order or non-returnable
Common Product Examples
A4 Paper
An unopened and undamaged ream of A4 paper may be considered for return. Once the paper wrapper has been opened, removed or torn, the ream cannot be returned.
Ink and Toner Cartridges
Ink, toner and printer consumables cannot be returned after the original box, security seal or protective packaging has been opened.
Received the Wrong, Damaged or Faulty Product?
Keep the product and packaging, take clear photographs and contact Pacific Wise promptly. Do not dispose of the product or packaging before our team reviews the case.
Who Pays the Return Shipping Fee?
Change-of-Mind Return
For an approved change-of-mind return, the customer is responsible for arranging and paying the return shipping cost. Additional delivery charges may apply when a new item is sent as an exchange.
Wrong, Damaged or Faulty Item
When Pacific Wise confirms that an incorrect, damaged or faulty product was supplied, Pacific Wise will bear the applicable return shipping cost.
How to Request a Return
Frequently Asked Questions
When does the 7-day return period begin?
The seven-calendar-day period begins from the date you receive your order.
Can I return an item because I changed my mind?
You may submit a change-of-mind return request within seven calendar days after delivery. The product must remain unused, unopened, complete and suitable for resale.
Do I need to provide a reason?
A damaged or faulty product is not required for a change-of-mind request. Pacific Wise may still ask for the reason so that we can review the request and improve our service.
Can I return an opened ream of A4 paper?
No. A4 paper cannot be returned once its wrapper has been opened, removed or torn.
Can I return opened ink or toner?
No. Ink, toner and cartridge products cannot be returned after the original box, seal or protective packaging has been opened.
Who pays the return shipping fee?
Customers are responsible for return shipping for approved change-of-mind returns. Pacific Wise bears the applicable return shipping cost when an incorrect, damaged or faulty product was supplied.
What should I do if I receive the wrong product?
Keep the product and packaging, take clear photographs and contact Pacific Wise promptly with your order number and product details.
Is every return request automatically approved?
No. Every request is subject to eligibility review, product condition and inspection before an exchange, store credit or applicable refund is confirmed.
Ready to Try Pacific Wise?
Start with a small office supply order and experience our products, delivery and customer support. When you are ready, reorder quickly or request a quotation for a larger purchase.
